This Return Policy only applies to products purchased on and returned to Hialeah Meter by the original purchaser.
Except as otherwise described below, if you are not satisfied for any reason, products may be returned within 30 days of shipment for a full credit or exchange (if the product is undamaged, unopened, unused, unaltered, and untampered). When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging and receive prior Return Material Authorization (“RMA”) from Hialeah Meter.
Hialeah Meter will pay the freight for products you return if the total return value is more than $40; provided, the return must be approved with an RMA and meet all other conditions of Hialeah Meter’s return policy. Certain exclusions may apply. Regardless of the total value, you will be responsible for paying the return shipping for any returnable products that have a packaged length of over 4 feet (for example, pipe products).
We have the right to reject returns or refunds of any products at our discretion that (i) have been installed and/or energized, (ii) we especially stock or order for you, (iii) are not readily saleable, (iv) are on sale or clearance, or (v) are identified as non-cancellable or non-refundable, which includes but is not limited to, and without such specific reference, wire cuts, and solar PV modules. Your purchases of these items are final.
Call Customer Service
You can call our Customer Service Department at 1.800.654.082 to help walk you through the return process. Our customer service hours are Monday through Friday from 8:00 am to 5:00 pm (ET).
Include Order Confirmation
Include a copy of the original order confirmation or packing slip with your RMA paperwork as proof of purchase. Returns received at Hialeah Meter without correct documentation may be assessed a 15% processing fee that will be deducted from any credit due. Returned products that are received by Hialeah Meter without RMA or other required documentation may cause delays in processing your return and are subject to rejection and return without credit.